Shipping policy
SHIPPING & DELIVERY
Delivery Areas
At Cushion Adore, we currently deliver to most metropolitan and urban areas Australia wide.
Remote area shipping rates will apply for some locations. If your address falls outside our regular delivery zones, we'll contact you directly with the revised shipping cost, you can then either approve the updated charge or cancel your order for a full refund.
If you're unsure whether your address is eligible for delivery, please contact us at shop@cushionadore.store before placing your order, and we'll be happy to confirm and provide you with a quote.
We appreciate your understanding and we are working on expanding our shipping coverage in the future.
Large & Bulky Items
Orders that are larger or heavier than standard may be subject to extra shipping charges.
We will always contact you before processing the order to discuss your options, including accepting the additional shipping charge or cancelling the order for a full refund.
Shipping calculator information is provided by a third-party logistics provider, we cannot guarantee the accuracy of final shipping price for certain locations and oversized items.
Estimated Delivery Times
Cushion Adore endeavours to dispatch orders from our Melbourne location within 2 business days from the date payment is received.
Shipping times are estimated between 2-10 business days depending on your location within Australia.
Rural/Remote Areas - 5-14 Days (depending on your location, but can sometimes take longer)
Cushion Adore aims to ship orders within the estimated delivery times, but delays may occur due to supply changes or uncontrollable circumstances. If your product is late, please contact the shipping company with your tracking number for updates.
Orders cannot be cancelled once they have been dispatched. Shipping charges on dispatched orders are the responsibility of the purchaser. Shipping charges will not be refunded on cancelled orders after courier booking has been made by us. Restocking fees may also be charged on cancelled items prior to dispatch.
Cancelled orders after dispatch or orders that cannot be delivered will only be refunded once all goods arrive back to our warehouse.
Delivery of Goods
Our delivery times may change over major holiday periods where seasonal deliveries may impact order packing and dispatch times.
We aim to deliver your purchases as quickly as possible, there may be times where we are unable to ship all items within the same delivery. Please check your despatch email for information about whether items will be despatched together or separately.
You will receive an email notification when your order has been despatched, to help you track your items.
Whilst we strive to provide you with the best customer service by assisting where possible, we are not responsible for any third party courier or freight company delivery delays.
We will endeavour to track and liaise with the freight company if long delays occur, or if parcels go missing. Please understand when parcels leave our warehouse, there are circumstances beyond our control that can affect delivery.
Cushion Adore accepts no liability in the event of stolen or missing parcels.
PO Box Delivery
We cannot deliver to PO boxes or Parcel Lockers because our products are usually too large to accept.
Shipping Errors & Damaged on Arrival
If an incorrect item has been received you must notify us within 2 days of delivery. We will require photographs emailed to us of the incorrect items received.
Incorrect goods must be returned in original condition, unused with original packaging and labels intact. Replacement goods will not be shipped until incorrect goods have been returned to our warehouse first.
Short supplied items must be notified to us by email within 2 days of delivery. No claims for short supplied items are accepted after this time period.
Damaged on arrival claims must be notified to us by email within 5 days of delivery. No claims for damaged on arrival items are accepted after this time period. Pictures must be provided.
If you have any questions or need further clarification about our shipping policy, please reach out at shop@cushionadore.store. We're always happy to assist.